Think of solutions together, and support, advice, arrangements, etc until reaching resolution.
However, what you can do is "within the scope of your work as an embassy," and you should do other work that other organizations should do, such as making legal counseling, arbitrating private conflicts, delegating creation of notifications to administrative organs You can not.
What the embassy can do is to issue passports, to issue certificates, to accept family registration and nationality relations notifications, to accept a notification of residence, to conduct national elections, to strengthen welfare and education, It is to provide information on entry and stay.
To enable Japanese people to stay comfortably locally, it is possible to collect necessary information and support.
There are various things you can and can not do, but we recommend that you consult the embassy if you have any troubles in the backpacker's journey. Since it is also possible to contact from outside the country including Japan, we think that it is good to contact the local embassy in advance and provide the information for troubleshooting measures.
If there is something troubled, do not try to solve it by yourself but consult with the embassy or other institution that will help you, you may be able to solve it more smoothly. By all means, please try it.
